How can we help?

TERKA is a live events guide for Kaliningrad: concerts, parties, festivals, talks and markets in one app. Pick an event, tap “I want to go”, see who else is coming, and follow people and organizers you like.

Tap “I'm in” on an active raffle — you're already in the draw. Check-ins at events and partner venues plus approved reviews earn extra raffle tickets: the more active you are, the better your odds.

Points are an internal bonus currency. Inside the app points are earned only — for signing up, daily visits, the daily poll, event check-ins, reviews and quests. The app does not sell points. Earned points can be swapped for tickets — such events carry a special tag.

Until the event is over, the points are held rather than spent for good — that keeps them safe. If the event is cancelled or moved to another day, the points come back in full, automatically, with no need to contact support. If your ticket is scanned at the door, the payment settles right away. If you simply don't show up, 30% of the price is returned to you and the rest goes to the organizer.

Organizers get their own dashboard: events, analytics, reviews and a rating. Write to us via the form or at support@terka.io — we'll set you up and help publish your first event.

Report works on any content — a post, a review, a profile, a message, an event: tap the flag icon, pick a reason, send. The report goes straight into our moderation queue.

Block is available from a user's profile, from a post and from a chat. It takes effect instantly: that person's content disappears from your feed, reviews and comments right away, and they can no longer message you. Our moderation team is notified automatically at the same time.

We have a zero-tolerance policy for objectionable content and abusive behaviour: reports are acted on within 24 hours — offending content is removed and offending accounts are banned. Profile photos and reviews are pre-moderated before they appear. The rules are in our Terms of Use (section 5).

You can delete your account right in the app: “Profile → Delete account”. The app asks for a reason and offers to simply hide your profile from search instead, in case that's what you actually wanted. Once confirmed, the account stops being visible immediately and the data is erased after 30 days — signing in during that window restores the account in full. If you have already removed the app, contact us via the form or at support@terka.io. See the account deletion page and the Privacy Policy for details.

Any browser: new.terka.io works with no install, and from this page you can add TERKA to your home screen like an app. Native apps are on the way.

We're launching in Kaliningrad — the guide, raffles and partner venues work city-wide. More cities are coming.